Do I need an account to order products at annatreurniet.nl ?

No, that is not necessary. You can order directly on my website.

I would like to know all about new items, sale and other exciting news. How can I register for your newsletter?

You can subscribe for the newsletter by clicking the newsletter button on every page, or click here to subscribe. Please note that the newsletter will be in Dutch, for now.

Can I see your products in a shop before ordering?

Yes you can. For now only in The Netherlands though. Here you can find the shops where my bags are sold. You can also visit my studio.

What payment options do you have?

  • iDeal (the Netherlands)
  • Bancontact/Mister Cash (Belgium)
  • Sofort
  • PayPal
  • MasterCard * (soon)
  • Visa card * (soon)
  • Bitcoin * (soon)

What are the shipping costs?

  • Within the Netherlands: Free
  • Euro zone 1: €7,50 (Belgium, Luxembourg, Denmark (excluding Faroe Islands and Greenland), Germany, France, (Including Corsica and Monaco), Italy (excluding San Marino and Vatican city), Austria, Spain (including Balearic Islands, excluding Canary Islands), United Kingdom (excluding Gibraltar and Channel Islands), Sweden)
  • Euro zone 2: €12,50: (Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (including Azores and Madeira), Romania, Slovenia, Slovakia, Czech republic.)
  • Euro zone 3: €15,00 (Albania, Andorra, Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Channel Iceland, Croatia, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican city, White-Russia, Switzerland.)
  • The rest of the world: €19,00

What happens when I place an order?

After placing and confirming your order you will receive a confirmation email. When the payment is received, the parcel will be send by PostNL. As soon as the parcel is send you will receive an email with the track&trace code enabling you to follow the status of your order.
Attention: Within the Netherlands, orders that fit in an envelop have no track&trace code and will not be send as registered letter.
All orders outside the Netherlands will be send as registered letter/parcel. This way you will be able to trace your order.

How long does it take to ship my order?

Generally speaking, orders with PostNL take 2 work days to arrive at the destination within The Netherlands. Orders within Europe take 3-5 work days. The rest of the world takes 8- 14 workdays. Beware that orders can be delayed due to Customs random check. A 1-2 weeks delay is not unusual. This is also the case during Christmas and New Year holidays.

How can I return my order?

If for any reason, you are not satisfied with the item you purchased, you can return it within 14 days after receiving. Please send an email of what you want to return and send the product, undamaged and where possible in the original wrapping, back to the return address you have received with your order. When I receive the parcel I will notify you. The amount of the order excluding the shipment costs and returning costs will be transferred to your bank account within 30 days.

Can I receive more information on a product?

I try to be as clear as possible on my website with pictures, text and measurements. However, if you want any clarification do not hesitate to contact me: annatreurniet@gmail.com

Do you custom make bags?

Of course, if you would like a special bag, I can make it for you! Contact me by email annatreurniet@gmail.com and we will talk about it.

CONTACT DETAILS

Anna Treurniet
Waalbandijk 16 (Smeltkroes unit 22)
6541 AJ Nijmegen
(+31)(0)642237308 (Monday-Friday between 9.30 AM and 7.00 PM)
annatreurniet@gmail.com
annatreurniet.nl
Chamber of commerce: 53428595
VAT: NL185055795B01
Triodos bank account: NL69 TRIO 0254 4147 61